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We were glad to have Susanne guide us through such a wide variety of window treatments that are available today. She listened to our needs and what style we were looking for and directed us to the best options. We found her design advice to be very valuable in making the right selection for us. We were very pleased that when we ran into an unexpected problem with the mechanics of the shades (a problem the installer said he had never seen before), Susanne stepped right in, dealing with the manufacturer and solving the problem promptly. It is good to know that there are still people who are not only interested in the sale but also are truly interested in the satisfaction of the customer. S...